As the tech industry continues to expand across the Dallas-Fort Worth area, the need for skilled professionals in IT is growing rapidly. Whether you’re an employer looking to strengthen your team or a job seeker ready for your next career move, understanding today’s most in-demand technical roles can help you navigate the market with confidence.
Below, we’ll walk through some of the most common IT job titles—what they mean, the skills they require, and how they contribute to businesses across the region.
IT Support Specialist
To start, IT Support Specialists serve as the backbone of day-to-day tech operations. They’re the first to respond when systems go down or when users need help with basic software and hardware issues.
In many mid-sized and enterprise companies throughout DFW, these specialists play a vital role in keeping operations running smoothly.
Key skills for IT Support Specialists include troubleshooting, hardware/software setup, and strong communication.
Help Desk Technician
Next up, Help Desk Technicians focus on resolving end-user issues—typically through phone, email, or chat. Their role is all about providing first-level technical assistance, often under time pressure.
In particular, companies in Dallas and Fort Worth frequently hire help desk techs for contract or temp-to-hire positions to ensure fast, flexible support.
Key skills for Help Desk Technicians include technical problem-solving, remote desktop tools, and a customer-first mindset.
Network Administrator
As organizations grow, their internal networks become more complex. That’s where Network Administrators come in. These professionals are responsible for configuring, maintaining, and securing networks to ensure efficient and reliable access to systems and data.
Moreover, they often play a key role in cybersecurity and compliance—making them a critical hire, especially in industries like healthcare and finance.
Key skills for Network Administrators include network security, server maintenance, and system upgrades.
Software Developer
Moving into more specialized roles, Software Developers design, build, and maintain applications that support everything from internal systems to customer-facing platforms.
In the DFW area, demand is especially high for developers with experience in web and mobile development, as well as those familiar with agile project environments.
Key skills for Software Developers include programming (JavaScript, Python, or C#), version control, and testing.
Technical Support Representative
Last but not least, Technical Support Representatives bring together tech knowledge and client-facing skills. These professionals assist users and customers in real-time, making them essential in fast-paced environments like SaaS companies or managed service providers.
Thanks to their hybrid role, they’re often the bridge between the technical team and the end user.
Key skills for Technical Support Representatives include CRM systems, multitasking, and product knowledge.
Why Understanding These Roles Matters
So, why take the time to understand these job titles? For hiring managers, clear role definitions help attract the right candidates. For job seekers, knowing what each title entails helps you apply for the right positions and better showcase your strengths.
In short, as the DFW job market becomes more competitive, being informed is a real advantage—no matter which side of the hiring table you’re on.
Need Support Hiring or Job Searching in the IT Field?
If you’re hiring for technical positions or exploring your next opportunity, the right support can make all the difference. Burnett’s Staffing partners with top companies across DFW to fill roles in tech support, networking, and development—both temporary and full-time.
Reach out to us today to learn more about how we can help you connect with the right people or opportunities in DFW’s growing IT industry.