When people think of customer service, they often picture someone on the phone solving problems—but the truth is, the field covers a wide range of roles, industries, and responsibilities. From entry-level positions to leadership roles, customer service jobs are essential to business success—and they continue to be in high demand across the Dallas-Fort Worth area.
Whether you’re a job seeker looking to explore career options or an employer ready to hire top talent, it’s essential to understand the different job titles and what they involve.
Key Customer Service Job Titles and What They Do
Customer Service Representative (CSR)
Often the face of the company, CSRs assist customers via phone, email, or chat. They answer questions, resolve issues, and help with orders or service requests. This role is ideal for strong communicators who thrive in fast-paced environments.
Call Center Staffing (Inbound/Outbound)
Call center agents work in high-volume environments, fielding incoming calls or making outbound contacts. These roles often focus on support, sales, or collections and require handling multiple conversations efficiently and professionally.
Dispatch
Dispatchers coordinate service appointments, driver routes, or emergency responses depending on the industry. This role demands attention to detail, excellent organization, and strong multi-tasking skills.
Technical Support / Help Desk Technician
These roles are more tech-focused, assisting users with hardware, software, or network issues. Help desk technicians often serve as the first IT support level, escalating complex problems when necessary.
Account Coordinator
An account coordinator supports client relationships by managing orders, tracking issues, and ensuring communication between departments. This hybrid role blends customer service with administrative support.
Customer Outreach Coordinator
This role focuses on proactively reaching out to clients or customers—whether to follow up on service, conduct surveys, or promote engagement. Outreach coordinators are key to driving retention and customer satisfaction.
Bilingual Customer Service Representative
Bilingual CSRs provide support in more than one language, often Spanish and English, in the DFW area. They’re essential for serving diverse communities and ensuring inclusivity in customer support.
Support Specialist / Senior Support Specialist
Support specialists handle more complex issues than entry-level reps. Senior support specialists often act as the team’s go-to resource, assisting with matters escalated and training junior staff.
Customer Service Supervisor / Manager / Director of Customer Service
Leadership roles in customer service involve managing teams, setting performance standards, and overseeing daily operations.
- Supervisors manage front-line staff and help resolve challenging situations.
- Managers focus on departmental goals, coaching, and metrics.
- Directors shape overall customer service strategy and work closely with other executives to improve the customer journey across all touchpoints.
What These Roles Have in Common
Regardless of title or level, all customer service professionals are united by a few key skills:
- Strong communication
- Problem-solving
- Empathy
- Adaptability
These team members are often the front line of your brand—building trust, handling challenges, and creating positive customer experiences.
Hiring or Job Searching in Dallas – Fort Worth?
Understanding the nuances of each customer service position helps employers make smarter hiring decisions and attract the right talent. A clear job description is essential if you need someone to manage technical support tickets or lead a customer care department.
For job seekers, exploring these roles can help you identify your strengths and discover the best fit for your background and career goals. Many professionals start in a CSR or support role and work their way into leadership or specialized functions.
Partner with Burnett‘s Staffing for Customer Service Talent in Dallas – Fort Worth
At Burnett‘s Staffing, we know customer service. Since 1966, we’ve connected top customer service professionals with companies across the Dallas-Fort Worth metroplex. From call center staffing to director-level roles, we understand what it takes to match the right candidate with the right opportunity.
Whether you want to grow your team or take the next step in your career, our experienced recruiters are here to help.
Ready to get started? Apply online(this will be a link to our jobs page) or contact our office today(this will be a link to our Contact Us page). Let’s find the best fit—together.