Hiring outstanding customer representatives is essential to the success of any business. Your customer service team is the face of the company, and the way they interact with customers leaves a lasting impression. Due to this, finding the perfect fit is vital to your company’s reputation. Find out what the experts recommend when hiring the best customer service team.
Evaluate the Candidate’s Skill
The first step in hiring the best customer service team is to evaluate a candidate’s skill set. Look for candidates who possess the following skills:
- Eye for detail
- Personability
- Empathy
- Friendliness
These skills are essential for a customer service representative and ensure your customers receive quality treatment. For instance, traits such as empathy are critical because they ensure the individual takes a more personable approach when dealing with customer concerns.
Ask the Right Questions
Asking questions helps us gather more information on a topic, and in this case, that subject is the job candidate. Ask about their education, experience, and personality. Here are some great questions to ask:
- Do you have a degree in a related field?
- Do you have any experience working in customer service?
- How do you deal with difficult situations?
- What do you consider your top skills?
- How would you define superb communication?
These questions can help you determine whether the candidate fits the position and your company based on the answers they provide. Take note of what they say so you can review everything after meeting with several potential candidates.
Work With Recruiters
Recruiters are experts in their field and can help you find the best candidates for your customer service team. They have access to a broader pool of candidates and can help you find someone who fits your job requirements and company culture.
Additionally, outsourcing the recruiting process to a staffing recruitment agency saves you time and money. Rather than spend valuable time searching for potential candidates, you can prepare training sessions for the new hire.
Interview Several Candidates
Don’t hire anyone without interviewing at least two individuals, as each candidate brings different skills and experiences. Conducting multiple interviews also gives you a better idea of what each candidate has to offer.
This tip for hiring the best customer service team is crucial because it gives you more information to compare and contract candidates. While one individual may have several years of experience, another may be better at active listening.
Hiring Tip
Consider having multiple team members from your company sit in on the interviews for additional perspectives.
Contact Us
Finding the perfect candidate can be complex and time consuming. As a professional recruiter, Burnett’s Staffing can assist you in searching for and interviewing job candidates. Contact us today and create the perfect customer service team for your company.